1) Please list the services that require users to verify their identity by sending in physical forms of documentation (e.g. a passport)?
1a) For each of these services, how many identities were verified in this way in your 2019/20 financial year, and what did it cost to process?
1b) Are these verifications performed by a third party or conducted by an in-house team?
2) Please list the services that allow users to use a digital method for proving their identity; and name the methods used (e.g. Gov.UK Verify or other equivalent digital biometric identity method)?
2a) For each of these services, how many identities were verified in this way in your 2019/20 financial year, and what did it cost to process?