Information on Social Media Management Platforms and Social Listening / Media Monitoring Platforms

Your request was about the following information:

Q1. Do you use a social media management platform?

Q2. If so, what tools do you use?

Q3. What is your annual spend on a Social media management tool?

Q4. What dates does your contract with your current supplier end (in the format of [month/year]) ?

Q5. Do you use a social listening / media monitoring platform?

Q6. If so, what tools do you use?

Q7. What is your annual spend on a social listening / media monitoring tool?

Q8. What dates does your contract with your current supplier end (in the format of [month/year])

A1. In Food Standards Scotland (FSS) we use a social media management platform.

A2. In FSS we use Sprout Social and their address is 131 S. Dearborn St. Suite 700 Chicago, IL 60603 United States.

A3. The annual spend on a social media management tool for FSS was US$11,309.86 for the last financial year (2024/25).

A4. FSS’s contract with current supplier ends in 10 Apr 2026.

A5. In FSS we have the functionality to use social listening on Sprout. At FSS we use a media monitoring platform.

A6. FSS’s media monitoring is with Onclusive.

A7. Costs for social listening are included within the Sprout Social annual fee. Annual spend on media monitoring for 2024/25 was £8,417.

A8. Onclusive contract due to end 31st August 2025.