10. Chapter 16 – Competition and Consumers Protection
9.1 This chapter sets out commitments by both the UK and India to uphold their respective competition and consumer protection frameworks. Both countries have agreed to apply and enforce competition laws in a non-discriminatory manner, through independent authorities.
Of particular interest to FSA and FSS is Article 16.4 on Consumer Protection, which outlines mutual commitments by the UK and India to uphold and strengthen consumer protection. This chapter is consistent with existing consumer protection provisions under the Food Safety Act 1990, specifically Sections 14 and 15, which require that food offered for sale must meet the expected nature, substance, and quality, and must not be misrepresented or inaccurately described.
It emphasizes the importance of safeguarding consumer welfare through effective policy and enforcement. Key provisions include maintaining laws against misleading or unfair commercial practices, ensuring statutory rights for consumers regarding goods and services, and promoting awareness and access to redress mechanisms—especially in cross-border transactions. The article also highlights the value of dispute resolution mechanisms in resolving consumer-related conflicts.